Return Policy

At PureJewels, we are committed to providing you with jewellery that you will cherish forever. However, if you are not completely happy with your purchase, we can offer you an exchange or a full refund. The pieces can be returned to us as long as they are not a bespoke, personalised, or made-to-measure order. They must be returned unworn in their original packaging with the tag on.

Here’s what you need to do

Step 1

Inform us within 30 days of delivery and obtain a Returns Authorisation number. Alternatively, you can use the invoice/order number. You can do so by emailing or calling +44 (0) 208 470 1221.

Step 2

Pack your purchase securely in its original packaging and enclose the Returns Authorisation number or invoice/order number.

Step 3

Use the Royal Mail Special Delivery service to return your package to the following address.

290-292 Green Street,
Forest Gate, E7 8LF, UK.

Please note that you are responsible for the insurance and return postage of your order so we strongly recommend that you use a trackable service such as the Royal Mail Special Delivery.

Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail.

Step 4

You will receive a full refund including the original U.K. delivery charges. Unfortunately, we are unable to cover the cost of returns. The sales tax, import duties, and delivery charges for orders placed outside the UK are non-refundable.

What if you miss the 30-day deadline?

In case you would like an extended returns period, please inform us and we’ll be happy to help.

This does not affect your statutory rights.

If you have any questions related to how to return your jewellery, you can always contact us and we will guide you through the process. You can chat with our Live Assistance on the website, email us at or call us on +44 (0) 208 470 1221.

All orders that are returned are thoroughly disinfected.
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