At PureJewels we use Royal Mail’s Special Delivery Service and FedEx for our shipping orders. The Royal Mail’s Special Delivery Service is Royal Mail’s most premium and secure service. It is a fully insured delivery service that requires signing for. We are taking online orders and delivering daily.

In lieu of the lockdown, we have launched a special Click & Collect service.

 To know more about the next delivery dates available you can contact us by email [email protected], call +44 20 8470 1221, or WhatsApp: +447384814118

 All our products are delivered securely and require signing for.

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PRICING AND DELIVERY  CHARGES

Our prices are set out on our website in UK sterling, including VAT and UK sales tax. You will be billed in UK sterling.

If you order from outside the UK, additional costs may be incurred, due to exchange rates and card charges which will affect the amount billed to your card. We are unable to take responsibility for the actions of local customs authorities and you are responsible for paying the appropriate import duties and taxes.

Our prices include UK sales tax of 20%, which is not payable if you order outside the European Union.

Our delivery charges are displayed before checkout (and below).  Due to carrier restrictions, we can’t deliver to some locations.  (Get in touch with us if you are worried about it.)

An additional cost will be applicable for international deliveries. To know more about additional cost, please scroll down further. (Live chat with us for more information on VAT,  delivery time and carrier restrictions related to international delivery)

On the delivery date, our carrier will deliver your order to the address you gave us when you made your order.  Please take extra care to ensure that it is correct, and that you or someone you trust will be able to take delivery of the order.

Once received by you, the goods are legally owned by you (provided we’ve received payment in full). After delivery, we are not responsible for loss or damage.


FREE UK SHIPPING

We offer free delivery for all orders shipped within UK using Royal Mail’s Special Delivery Service.

Generally, it takes 2-3 working days to dispatch the order. However, if you have any urgent orders you can contact us by email [email protected], call us on  +44 20 8470 1221, or WhatsApp us on  +447384814118

You can also avail our Guaranteed Next Day Delivery by Royal Mail. We provide guaranteed next day delivery service (by 1 pm the following day) for orders placed before 1 pm. The order will be insured for and completely secured.


INTERNATIONAL SHIPPING

EUROPE, USA, CANADA:
Standard Delivery Charges- £25

We deliver products via Fed Ex. Please allow up to 2-5 working days for your order. All orders are tracked and require a signature and/or proof of delivery at the door (via photo) to maintain a contactless service.

AUSTRALIA:
Standard Delivery Charges- £35

We deliver products to Australia via Fed Ex. Please allow up to 2-5 working days for all your orders. All orders are tracked and require a signature and/or proof of delivery at the door (via photo) to maintain a contactless service


CANCELLATION OF ORDERS  

In very rare and exceptional circumstances, we may be forced to cancel an order.

This may be before or after order confirmation, and it might be because:

  1. We have insufficient stock
  2. We do not deliver to your area
  3. One or more of the goods you ordered was listed at an incorrect price (eg. typographical error or an error by one of our suppliers).

If we are forced to do this, we will contact you by email and/or telephone to see if we can offer an alternative or other solution.

If we have taken payment, we will return it as soon as possible, and certainly within 30 days of order.   We are not liable to you or a third party, and will not be obliged to pay compensation, for order cancellations.