PRICING AND DELIVERY
Our prices are set out on our website in UK sterling, including VAT and UK sales tax. You’ll be billed in UK sterling.
If you order from outside the UK, additional costs may be incurred, because exchange rates and card charges will affect the amount billed to your card. We are unable to take responsibility for the actions of local customs authorities and you are responsible for paying the appropriate import duties and taxes. In good news, our prices include UK sales tax of 20%, which is not payable if you order outside the European Union.
Our delivery charges are displayed before checkout (and below). Due to carrier restrictions, we can’t deliver to some locations. (Call us if you are worried about it.)
On the delivery date, our carrier will deliver your order to the address you gave us when you made your order. Please take extra care to ensure that it is correct, and that you or someone you trust will be able to take delivery of the order.
Once received by you, the goods are legally owned by you (providing we’ve received payment in full). After delivery, we are not responsible for loss or damage.
All orders within UK are delivered free of charge.
We aim to process all orders by 12 noon the same or next working day. Delivery should be within 3-5 working days of your order.
If you need your order very quickly, email us:
CANCELLATION OF ORDERS
In very rare and exceptional circumstances, we may be forced to cancel an order.
This may be before or after order confirmation, and it might be because:
- We have insufficient stock
- We do not deliver to your area
- One or more of the goods you ordered was listed at an incorrect price (eg. typographical error or an error by one of our suppliers).
If we are forced to do this, we will contact you by email and/or telephone to see if we can offer an alternative or other solution.
If we have taken payment, we will return it as soon as possible, and certainly within 30 days of order. We are not liable to you or a third party, and will not be obliged to pay compensation, for order cancellations.