Pricing and Currency
All prices on our website are quoted in UK Sterling (£), inclusive of VAT and UK sales tax. If you are located outside the UK, the final amount billed to your card may vary due to exchange rates and possible card charges. Please note that you are responsible for any additional import duties or taxes that may apply in your country. For non-EU customers, the UK sales tax (VAT) of 20% will be deducted at checkout.
DELIVERY CHARGES
We offer free delivery for all orders shipped within the UK using Royal Mail’s Special Delivery Service.
Generally, it takes 2-3 working days to dispatch the order. However, if you have any urgent orders, you can contact us by email at info@purejewels.com, call us on +44 20 8470 1221, or WhatsApp us on +447384814118.
Guaranteed Next Day Delivery:
You can also avail of our Guaranteed Next Day Delivery by Royal Mail. We provide guaranteed next-day delivery service (by 1 pm the following day) for orders placed before 1 pm. The order will be insured and completely secured.
INTERNATIONAL SHIPPING
At PureJewels, we are honoured to serve clients across the globe, bringing exceptional craftsmanship and timeless design to your doorstep, wherever your journey may lead.
Shipping Charges:
Due to variations in international courier tariffs, we are unable to provide a standard delivery fee without knowing your exact destination postcode. Kindly share your full delivery address with us and we will be pleased to offer a tailored quotation.
Courier Partner:
All international orders are dispatched via UPS, ensuring a secure and efficient delivery experience. Please allow 3–5 working days from the date of dispatch for your order to arrive.
Each delivery is:
- Fully tracked
- Requires a signature and/or photographic proof of delivery to maintain a secure and contactless service
Countries We Currently Ship To:
We currently ship to:
Austria, Australia, Canada, Denmark, France, Germany, Ireland, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States.
For destinations outside this list, please email us or reach out via WhatsApp.
Delivery Process
On the scheduled delivery date, our carrier will deliver the order to the address you provided during the checkout process. It’s essential to ensure the address is accurate and that someone will be available to receive the delivery. Once the goods are delivered and received by you (assuming payment is complete), the ownership of the goods legally transfers to you.
Responsibility After Delivery
Once the goods have been received by you, we are no longer responsible for any loss or damage. We strongly advise inspecting the contents at the time of delivery and keeping all packaging until you’re satisfied with the order.
Backordered Products
For products marked as “backorder,” the estimated delivery time is 5-6 weeks. We recommend checking the product’s availability before placing your order to ensure the delivery time aligns with your expectations.
Restricted Locations
Due to carrier limitations, we may be unable to deliver to some regions. Please contact us directly if you have concerns about delivery to your location.